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Palo Alto Networks
Simplifying enterprise-scale troubleshooting into a single streamlined workflow
I designed a new ADEM User List Page, consolidating 7 fragmented workflows into one intuitive interface. This redesign improved IT admin efficiency, cutting task completion times by 80% and saving 30 seconds per ticket across enterprise-scale deployments.
Context
Autonomous Digital Experience Management (ADEM) features helps Fortune 500 IT admins troubleshoot user connectivity
Palo Alto Networks is a global leader in cybersecurity with 20,000+ employees. Its Autonomous Digital Experience Management (ADEM) is within the platform Strata Cloud Manage
Unlike consumer apps, enterprise security software is dense, technical, and high-stakes, admins need clarity, speed, and trust to resolve problems that can affect thousands of employees at once. My challenge was to design a new page within ADEM that addressed one of the longstanding pain points for cybersecurity IT admins.
The Problem
Disjointed workflows slowed ticket resolution → cognitive overload. High friction risked enterprise adoption + contract renewals
The existing pathway to access user device data was fragmented across 7 separate workflows. IT admins reported that finding basic data often required 40+ seconds and multiple tabs, increasing Mean Time to Ticket Resolution (MTTR).
some of the current Pages that contain ADEM user device data
define the oppurtunity
How might we clarify complex ADEM workflows and navigation to significantly improve our customer understanding and troubleshooting efficiency?
The Solution
I led the end-to-end design of a new User Device List Page, consolidating multiple workflows into a single, simplified interface.
Streamlined navigation → 7 workflows into 1 page
Restructured information hierarchy → faster scanning
Common task: finding a user device at a specific point in time → 80% less clicks (8 → 2)
Faster backend due to limited data shown
Designed with AI integrations to reduce manual input and surface insights faster
the new user list page
